Privacy Policy
Effective Date: June 26, 2026
1. Introduction and Company Information
This Privacy Policy explains how HarbourLink Community Marketing collects, uses, discloses, stores, and protects personal information in the course of providing community-marketing services in Canada. It applies to personal information collected through our website, email communications, phone calls, events, campaigns, lead-generation activities, community outreach, and any other interaction with us.
HarbourLink Community Marketing is committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, relevant provincial privacy laws.
Business Name: HarbourLink Community Marketing
Address: 2140 Yonge Street, Suite 305, Toronto, ON M4S 2A9, Canada
Email: [email protected]
Phone: +1 (416) 782-4596
2. Data Collection and Processing
HarbourLink Community Marketing may collect the following categories of personal information, depending on your relationship with us and the services requested:
- Identification and contact information: name, email address, phone number, mailing address, company name, job title, and preferred language.
- Communication data: messages, inquiry details, call notes, feedback, and correspondence with our team.
- Marketing and engagement data: event registrations, survey responses, campaign interactions, newsletter subscriptions, and community participation information.
- Technical and usage data: IP address, browser type, device identifiers, pages visited, timestamps, referral sources, and cookie or similar tracking data.
- Transaction and service data: service requests, billing-related details, contract information, and records of services provided.
- Consent and preference data: marketing preferences, opt-in/opt-out choices, and communication settings.
We collect personal information directly from you where possible. We may also collect information from third parties, such as business partners, event platforms, analytics providers, and publicly available sources, where permitted by law.
We process personal information by collecting, recording, organizing, storing, using, disclosing, transferring, and deleting it as necessary for our business operations and legal obligations.
3. Purpose of Data Processing
HarbourLink Community Marketing processes personal information for the following purposes:
- to provide and manage our community-marketing services;
- to respond to inquiries, requests, and client communications;
- to organize events, campaigns, outreach initiatives, and community engagement activities;
- to send newsletters, updates, and marketing communications where permitted;
- to personalize and improve our services, website, and communications;
- to analyze campaign performance, audience engagement, and service effectiveness;
- to maintain business records, accounting, and administrative functions;
- to detect, prevent, and investigate fraud, misuse, security incidents, or other unlawful activity;
- to comply with legal, regulatory, tax, and contractual obligations; and
- to establish, exercise, or defend legal claims.
4. Legal Basis for Processing
Under Canadian privacy law, we generally rely on one or more of the following grounds to process personal information:
- Consent: where you have given clear consent for a specific purpose, including certain marketing communications and optional cookies or tracking technologies.
- Contractual necessity: where processing is necessary to provide requested services, manage client relationships, or fulfill contractual obligations.
- Legitimate business purposes: where processing is reasonably necessary for our business operations and does not override your privacy interests, such as service improvement, fraud prevention, and internal administration.
- Legal and regulatory compliance: where processing is required to comply with applicable laws, lawful requests, or court orders.
Where consent is required, you may withdraw it at any time, subject to legal or contractual restrictions and reasonable notice.
5. Data Sharing and Third Parties
HarbourLink Community Marketing does not sell personal information. We may share personal information with trusted third parties only as necessary for the purposes described in this Policy, including:
- Service providers: hosting providers, email delivery services, CRM platforms, analytics providers, payment processors, customer support tools, and IT/security vendors.
- Business partners and collaborators: event organizers, campaign partners, and community organizations involved in delivering services or initiatives.
- Professional advisors: lawyers, accountants, auditors, insurers, and consultants.
- Authorities and regulators: where required by law, legal process, or to protect our rights, users, or the public.
We require third parties to protect personal information using appropriate safeguards and to use it only for authorized purposes.
6. Data Transfer to Third Countries
Some of our service providers may store or process personal information outside Canada, including in the United States or other countries. As a result, your information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries.
When personal information is transferred outside Canada, HarbourLink Community Marketing takes reasonable steps to ensure it is protected by contractual, technical, and organizational safeguards appropriate to the sensitivity of the information.
7. Storage Duration
HarbourLink Community Marketing retains personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory requirements, to resolve disputes, and to enforce agreements.
The retention period depends on the type of information and the context in which it was collected. When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices and applicable law.
8. User Rights
Subject to applicable law, you may have the following rights regarding your personal information:
- Access: request confirmation of whether we hold personal information about you and obtain a copy of it.
- Rectification: request correction of inaccurate, incomplete, or outdated information.
- Erasure: request deletion of personal information in appropriate circumstances, subject to legal retention requirements.
- Restriction: request that we limit the use of your personal information in certain situations.
- Data portability: request a copy of certain information in a structured, commonly used format where applicable by law.
- Objection: object to certain processing activities, including some forms of direct marketing where applicable.
To exercise any of these rights, please contact us using the details in the Contact Information section. We may need to verify your identity before responding.
9. Withdrawal of Consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time by contacting us or using any unsubscribe mechanism provided in our communications.
Please note that withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal, and it may not affect processing that is otherwise permitted or required by law.
10. Right to Complain
If you have concerns about our privacy practices, we encourage you to contact us first so we can address your concerns promptly.
You also have the right to file a complaint with the appropriate privacy regulator in Canada, such as the Office of the Privacy Commissioner of Canada, or with the relevant provincial privacy authority if applicable.
11. Data Security
HarbourLink Community Marketing uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
These measures may include access controls, secure storage, encryption where appropriate, staff confidentiality obligations, and security monitoring. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
If we become aware of a privacy or security incident involving personal information, we will respond in accordance with applicable law, including notification obligations where required.
12. Contact Information
If you have questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:
HarbourLink Community Marketing
2140 Yonge Street, Suite 305
Toronto, ON M4S 2A9
Canada
Email: [email protected]
Phone: +1 (416) 782-4596
13. Changes to Privacy Policy
HarbourLink Community Marketing may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. Any updated version will be posted on our website with a revised effective date.
We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted means you acknowledge the updated Policy, to the extent permitted by law.